Sometimes, a glitch is more than a glitch. Sometimes, that glitch grinds much of the country to a halt. And it gets the company involved hauled in front of Congress to explain itself.
Recent airline techno-disasters at Delta and Southwest -- and United last year -- have made one thing clear: Systems designed to keep America moving in the air are far too fragile. Are they just too old?
The outages also raise obvious questions about concentration of power after mega-mergers in the industry, and whether or not it is adequately prepared to defend against cyberattacks.
"As operators in the this critical transportation industry, it is your responsibility to ensure that your IT systems are both reliable and resilient," wrote Sens. Ed Markey (D-Mass.) and Richard Blumenthal (D-Conn) in a letter to the airlines this week.
Last week, Delta Airlines flights were grounded for at least six hours, and passengers endured a day's worth of hassle, lost work, and potentially lost wages. Delta blamed a power outage, but in Atlanta, but Georgia Power disputed that claim.
In July, a glitch was also blamed for grounded all Southwest Airlines flights. Last year's United fiasco was equally as painful, and was blamed on a failed reservations systems router.
Markey and Blumenthal want a better explanation. They also want assurances that the airlines are working to make sure backup systems are more robust.
"We are concerned with recent reports indicating that airlines' IT systems may be susceptible to faltering because of the way they are designed and have been maintained," the pair wrote in letters to various airline CEOs. "Now that four air carriers control approximately 85 percent of domestic capacity, all it takes is one airline to experience an outage and thousands of passengers could be stranded, resulting in missed business meetings, graduations, weddings, funerals, and other prepaid events."
They have asked the airlines to answer a set of questions by Sept. 16. Among them:
This article originally appeared on Bob Sullivan's blog at:
https://bobsullivan.net/cybercrime/continued-airline-glitches-show-systems-are-too-fragile-now-congress-wants-answers/